Return & Refund Policy

Return & Refund Policy

RETURN POLICY

Last updated June 31, 2019


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@hybridsol-sa.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and Item in the original package, unopened & undamaged to be accompanied by the Proof of Purchase, and mail your return to the following address:

Hybrid Solutions S.A (PTY) Ltd
Attn: Returns
RMA #
PLOT 15,
FARM TWEEDRAGT 516 JR
BOSCHKOP, Gauteng 0002
South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A 15% restocking fee will be charged for all returns.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(065)840-5164
sales@hybridsol-sa.co.za
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